SHIPPING & RETURNS
1. Shipping details
We are currently shipping within India only.
2. Shipment processing time
All orders are processed within 2-4 business days. Orders are not shipped , however may or may not be delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Säej Body is not responsible for damage or misplacement after delivery.If a shipment is returned to us by the courier due to customer error like wrong address/contact information, cancellation, or consistently not being present to accept the shipment after repeated delivery attempts, then we will issue a refund minus the courier and packing charges.
3. Shipping charges
We ship products throughout India, however, there is a flat shipping charge of Rs. 100 for each order.
4. Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. International Shipping Policy
We currently do not ship outside India
Returns + Refund
Your trust is important to us. We try our best to get your order right the first time.
However, all our products are personal care products and so for safety reasons, we cannot accept any returns or offer refunds. Even in a sealed condition, the products will have been out of our supervision once sent out and so in this case too, we do not offer refunds or accept returns. If you are allergic to certain natural ingredients, or even if you are unaware of any allergies, you are strongly advised to conduct a patch test before full-fledged use. In case of irritation please discontinue use immediately and see a physician.
If you decide to cancel your order after making a payment, and before shipment, you can do so. Your entire order amount will be refunded. Once we initiate your refund, it will usually take up to 7 working days for your Bank to credit the funds back to your account. You will not be charged any fee for the cancellation.
To cancel your order, please send us an email before 2pm on the next day after your purchase firstname.lastname@example.org. In the Subject write “Cancel Order” and mention your Order Number in your message. We will process your cancellation as soon as we can.
*If a shipment is returned to us by the courier due to customer error like wrong address/contact information, cancellation, or consistently not being present to accept the shipment after repeated delivery attempts, then we will issue a refund minus the courier and packing charges.
2. Lost Packages
Unfortunately, we cannot be responsible for lost or stolen packages where the item is has been registered as delivered. If you experience your package going missing please contact us immediately and we will begin an investigation with the mail carrier to attempt to track down the package. Please make sure your shipping address is correct and your package will be delivered to an area you feel safe with the item being left. If you are concerned your package may be lost or stolen please contact us before placing your order and we will facilitate your order being delivered with a confirmation signature. Additional fees may apply.
If a shipment is returned to us by the courier due to customer error like wrong address/contact information, cancellation, or consistently not being present to accept the shipment after repeated delivery attempts, then we will issue a refund minus the courier and packing charges.
3. Damaged products
In the unlikely case that a product arrives damaged or faulty, please contact us via email@example.com with a picture of the item and your order details to be taken and sent to the email within 6-12 hours of receiving the damaged product. We will get in touch with you as soon as possible and may ask you to return the item for a full refund, providing it is unused and in its original packaging.
• what information we collect and why we collect it.
• how we use or are obligated to use that information.
• under what circumstances we disclose the information shared.
• the choices we offer, including how to access and use information.
1 What information we collect and why we collect it.
Nature of information collected - Our Site may at various occasions may require you to give us the following personal information -
• "contact information" (i.e., information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address);
• "financial information" (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers); and
• "demographic information" (e.g., PIN code, city, gender, purchase history information, posting and sales information and age as well as IP addresses that are not unique to your computer).
However, you can visit most pages on the Site without giving us any information about yourself. In such cases, our systems may collect information that is sent over the internet without your control such as your IP address and other such information. We may also use software tools to measure and collect session information, including page response time, download errors, length of visits to certain pages etc.
We emphasize that no sensitive personal information or data is collected about or from you without your consent. However, we may collect information or data voluntarily submitted by you including while making purchases at the Site, in contacting the Company through the Site, answering surveys and polls, entering contests and similar promotions and signing up for updates. Voluntary provision of information by you, including by the use of the Site, will be deemed as consent.
Please note that nowhere on the Site do we collect contact information or financial information from children under the age of 18 (eighteen) years which we have actual knowledge of. If you are under the age of 18 (eighteen) years, you may use the Site only with the involvement of a parent or guardian.
You acknowledge and agree that any and all information that is provided by you on the Site is provided by you voluntarily and at your own risk. While the Company would make all efforts to ensure the safety and security of the information provided for you, it shall not be responsible for any loss or theft of data. Please note that any information that is provided by you may be retained by the Company for (i) providing the services intended to be provided by the Site; and (ii) for meeting its obligations under applicable law. Even if you delete your user account on Site, the Company may have to retain the information provided by you for a short period of time until the same can be removed from its servers, and for compliance with its obligations under law (if any).
You shall be responsible for the accuracy of the information provided to the Company for the use of the Site. If there is any mistake in or change to the personal information provided by you for the use of Site, you shall immediately notify the Company at firstname.lastname@example.org. You shall be solely liable for the consequences of providing incomplete, inaccurate or incorrect information on the Site. Where the Company has reasons to believe that the information provided by you on the Site is incorrect or incomplete, the Company may restrict you from using the Site.
Purpose for which information is collected and retention of data - We use the requisite information, as may be required from time to time, to help us efficiently perform transactions, and to provide the services intended to be provided by the Site. We may use your personal information to make the Site more relevant for your needs and create and publish content that may be useful to you. the Company uses customer details to send out newsletters; however, you can always unsubscribe if you do not wish to receive the newsletters.
2 SHARING OF INFORMATION
The information that we collect about you is critical to our business. We respect and value this information, and do not want to jeopardize the flow of information between our customers and the Site. Therefore, we are not in the business of selling this information to other websites or businesses. There are very limited circumstances where we do share some customer information.
These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. In such cases, we often require these service providers to enter into agreements with us regarding the confidential handling of your information.
Other disclosures - We may disclose your personal information if –
• Required to do so under the provisions of the applicable Indian laws; or
• If required to be disclosed to any Government agency who is mandated under the applicable Indian laws to obtain such information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences; or
• If such action is necessary to conform with the legal process; or
• To protect and defend the rights or property of the Company.
With your consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
III. INFORMATION SECURITY
In order to prevent unauthorized access to sensitive information, it is important for you to monitor those who have access to your password and to your computer.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). While the Company shall seek to implement the best market practices and security policies for the protection of your personal information, it shall not be liable for improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. It is expressly stated that the Company shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorized access to computer data and storage devices and storage technology, hardware, computer crashes, breach of security and encryption etc.
3 USER ACCESS TO INFORMATION
When you access your account, there is a variety of information that you will see. This is designed to allow you to update any changed information and view the information that you entered previously. This information is sensitive, and it is necessary to both protect this information and keep it current in order to have the best experience at our site.
4 USER CHOICES WITH REGARD TO ACCESS OF INFORMATION
General - You have the right to refrain from providing any information. However, this may have an impact on use of the Site and on the ease of using certain unique features of the Site.
Customer Communication - If you do not want to receive e-mail or other mail from us, please adjust your account settings regarding e-mail contact preferences.
7 X. MISCELLANEOUS PROVISIONS
Force Majeure. The Company shall not be responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, pandemic, State imposed lockdown restrictions, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott. The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Site and the provision of the Services.
8 CONTACT US
TERMS & CONDITIONS
To access and use this Site you must be over 18 years of age. If you are a minor, the prior authorization of your guardian is required for you to access and use this Site.
By accessing or using this Site, you acknowledge that you have read, understood, and you agree, without limitation or qualification, to be bound by these Terms and Conditions. If you do not want to be bound by the
Terms and Conditions, you must not use our Site/services. We reserve the rights to modify the terms contained herein at any time by publishing such modifications on the Site. The modified Terms and Conditions would be effective from the date of publication of such modification on the Site.
3 Pricing and Payment
Our Site displays the prices of our products. All prices are in Indian rupees. Prices, products and services may change at the discretion of the Website Provider.
We reserve the right to correct any errors, inaccuracies or omissions which may relate to product descriptions, pricing, offers and availability and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).
The Site uses the services of a third party payment payment processing provider for processing payments made on the Site. Your use of the payment gateway will be subject you adhering to the terms and conditions of use prescribed by the payment processing provider(s), over which we have no control. You acknowledge and understand that the payment gateway services made available through the Site are owned, controlled and provided by the payment processing provider(s) and hence, the Website Provider does not warrant and in no way will be liable for the timeliness of such services and the handover of payments through such services.
We shall not be liable in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our bank from time to time.
4 Delivery and shipping
We endeavour to deliver all orders within 7 days of receipt of the order. There may, however, be anomalies in delivery times but we will endeavour to keep these to a minimum. For details regarding timelines for delivery of bulk orders please contact email@example.com.
Sales are "first come, first served". The merchandise may not be restocked once sold out. No information regarding the presence of any product in our stock will be guaranteed and we will alert you only when an item is sold out.
Shipping charges are applicable for all orders at a flat rate of INR 100.
All deliveries require the named person’s signature, so please ensure you are available at your selected delivery address to take delivery of the purchased products.
We reserve the right to cancel your order due to issues arising out of inventory or other internal issues or issues such as strikes, interstate regulations, delivery outrage etc. We will inform you of cancelation of your order and will offer you a refund.
We currently ship products to customers located in India. Please note we currently do not ship to Jammu, Kashmir.
5 Return, exchange and cancelation
Our returns and exchange policy is subject to goods sold by Säej Body directly to you, with no exceptions for third party sales. All policy changes will reflect on this page.
Exchanged / returns and refunds are subject to the discretion of the Website Provider. Typically, given the nature of the products sold on the Site, exchanges and refunds are not entertained.
In the unlikely case that a product arrives damaged or faulty, please contact us via firstname.lastname@example.org with a picture of the item and your order details. We will get in touch with you as soon as possible and may ask you to return the item for a full refund, providing it is unused and in its original packaging. Please note that returned/exchanged goods (where a return / exchange is accepted by us) should retain the original label. Goods that are damaged/without labels will be returned to the customer without any refund.
6 Products and services for personal use
The products and services described on this Site, including any samples, are for your personal use only. Any resale of merchandise purchased from the Website Provider will not be permitted without prior permission.
We reserve the right to refuse or limit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors, or otherwise violate these Terms and Conditions. If we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail, mailing address or telephone number provided at the time the order was made.
In case of bulk, wholesale or white labelling orders please email email@example.com
7 Accuracy of information
We attempt to be as accurate as possible when describing our products on the Site. However, except to the extent implied by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free.
The quality of any products, services, information, or other material purchased or obtained by you through the Site may not meet your expectations.
You understand that all the products sold through the Site are locally sourced and hand-made with the intent of promoting a zero waste lifestyle without compromising quality. Therefore, you expressly acknowledge that there may be variations in the products due to certain factors including but not limited to climatic conditions, seasonal changes, traditional processes etc.
8 Intellectual property rights
All information and content available on the Site and its get-up and design, including but not limited to trademarks, logos, service marks, text, graphics, button icons, images, audio clips, data compilations and software, and its arrangement, selection, compilation and organization, (collectively, the “Content”) is the property of the Website Provider and is protected by the laws of India, including laws governing all applicable forms of intellectual property.
Except as required under applicable law, neither the Content nor any portion of this Site may be used, reproduced, duplicated, copied, sold, resold, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes is not permitted.
9 Your obligations and responsibilities
In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to the Website Provider, our partners or any other person/entity that we work with.
We retain the right to remove from the Site any content that contravenes any of the above conditions.
10 Third party links
We are not responsible for the content of any third party websites or any other websites linked to or from the Site. Links appearing on this Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any third party website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, third party website pages or any other websites linked to or from the site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all website pages that you visit.
We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorized in writing by us to resume linking.
If you make a Suggestion, you represent and warrant that you own or otherwise control the rights to your Suggestion. You further represent and warrant that such Suggestion does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Suggestion. You agree to indemnify us for all claims arising from or in connection with any claims to any rights in any Suggestion or any damages arising from any Suggestion.
12 Representations, Warranties and Limitation of Liability
The Site is presented “As Is”. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these Terms and Conditions or the Site, including but not limited to warranties of merchantability, non-infringement, delivery, refund or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
Säej Body’’s personal care products are based on natural formulations. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal and home care products that you may be allergic to. You agree that the Website Provider will not be responsible or liable for any product related issues including without limitation any allergic reactions to you on account of usage of our products. If any allergy or discomfort occurs upon the use of any product, please discontinue use immediately and consult a medical professional.
Products sold by us on the Site make no claim to diagnose, cure, mitigate, prevent or treat any disease or medical problem and is not intended to substitute other therapy or medical advice. In the case of pregnancy , nursing or illness , or if taking medications , please consult with your health care professional before using our products.
In no event will we be liable for any DIRECT, indirect, special, punitive, EXEMPLARY, incidental, or consequential damages of any kind (including lost profits, LOSS OF REPUTATION) related to the Site or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed Indian Rupees 2000 only.
13 Limitation period
You agree that no claims or action arising out of, or related to, the use of the website or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
15 Governing law
These Terms and Conditions shall be governed by and constructed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the courts at New delhi, Delhi.
With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of New Delhi, India.
If any provision of the Terms and Conditions is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms and Conditions shall continue to be in full force and effect.
Full agreement: You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications.
Amendments: We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.
No agency / partnership: Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.
These Terms and Conditions are effective unless and until terminated by the Website Provider. You may terminate these Terms and Conditions at any time provided you cease further use of the Site. We also may terminate these Terms and Conditions at any time without notice and, accordingly, may deny you access to the Site if, in our sole judgment, you fail to comply with any provision of these Terms and Conditions